Corrections & Complaints

Making a correction

We strive for accuracy in our news reports and we welcome your feedback and corrections. Please email us on editorial@rightsinfo with a summary of your issue and we will endeavour to get back to you within two working days.

Trust in journalism – IMPRESS

We can look into complaints about items we have published which are in our control. We are a registered charity and adhere to the IMPRESS standards code. We can only deal with complaints which relate to an alleged breach of the standards set out in this Code or charity rules and regulations.

We can only deal with your complaint if you are:

  • personally and directly affected by an alleged breach of the code or rules
  • a representative group affected by an alleged breach of the code or rules, where there is public interest in your complaint
  • a third party seeking to ensure accuracy of published information

We are regulated by IMPRESS, but initial complaints must be made to us, RightsInfo, via our dedicated online complaints form.

Address: RightsInfo, 356 Holloway Road, London, N7 6PA

We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your compliant with a final decision letter within 21 calendar days.

If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint or of us receiving additional information that we have requested from you, then you can refer your complaint to our Independent regulator IMPRESS at the following address:

IMPRESS: The Independent Monitor for the Press CIC
16-18 New Bridge Street, London EC4V 6AG
Tel: 020 3325 4288

RightsInfo is a Data Controller under the Data Protection Act 1998. This means that we are responsible for how and why your personal information is used.

We are committed to respecting your privacy and to complying with the Data Protection Act and any other relevant privacy laws.

Your data will be securely stored at TypeForm and at Google. It will be shared with IMPRESS.

As the data and any correspondence forms part of an official complaint, we will retain information you provide to us during the course of making this complaint for a maximum of seven years, after which we will delete the information except for any published adjudication report or arbitration award.

This complaints procedure and form have been created from Impress documentation and are following Impress guidelines.